RANGE: $52000 - $65000General PurposeThe Customer Service Representative is responsible for communicating with customers regarding orders, pricing schedules, order tracking, and delivery schedules. The CSR will provide customer service duties and administrative support activities in support of the Rogers Foods Sales Team.ResponsibilitiesAccurately and completely process and manage customer orders using Microsoft (D365)Manage all order-related changes, including revisions, cancellations, and updatesServe as the customer order entry contact, responding to phone and email inquiries promptly and professionallyCoordinate with the Master Planner, Shipping, and Warehouse teams to ensure effective order fulfillment and resolve any issuesCollaborate with the Sales team to support new and existing customer contracts, order delays, rush deliveries, and customer complaints.Providing backup support for invoicing and customer account reconciliationAssist with facilitating the flow of paperwork and communication between corporate sales, finance,



and manufacturing divisionsInvoice and supply customers with order related documentsProvide reception duties and support as requiredCommunicate with customers, agents, and carriers, regarding orders, pricing schedules, order tracking, and delivery schedulesCommunicate with Sales Managers regarding customers’ special needs or requestsPrepare reports and correspondence related to customer orders, inventory, and so forthFollow good manufacturing practices (GMP) while performing job duties and tasksOther related duties as assignedRequirementsPostSecondary business administration trainingProven Microsoft Dynamics (D365) and other Microsoft program skillsDemonstrated interpersonal skills and aptitude to work within a team environment.Excellent written and verbal communication skills, with attention to detailSelf-motivated problem solver with organizational and time management skillsOn-site, in person role, within an office environment#J-18808-Ljbffr

📌 Customer Service Representative - $52,000 - $65,000 A Year (Chilliwack)
🏢 Rogers Foods
📍 Chilliwack