Lead hotel front desk operations through guest service, reservations, and team support while coordinating efficient daily workflows and shift coverage.

This Front Desk Team Lead provides day-to-day leadership for the team. The position organizes tasks, manages reservations, and supports timely check-in and check-out. It also requires coaching colleagues, handling guest inquiries, and maintaining service standards.

Key Responsibilities:

• Provide daily leadership and support to front desk colleagues
• Organize tasks and ensure effective front desk operations
• Manage reservations from bookings, calls, walk-ins, and internal requests
• Welcome guests and complete check-in and check-out processes
• Audit folios, process payments,
  
  
  
  and resolve billing discrepancies

Requirements:

• At least two years of hotel front desk experience
• Previous supervisory or leadership experience preferred
• Strong English verbal and written communication skills
• Excellent telephone etiquette and customer service skills
• Availability for varied shifts and occasional overnight work

Bring hotel front desk experience, leadership, reservations, and guest service skills to guide dependable daily operations.