Support Welltower employees onsite in Toronto while building practical skills in hardware troubleshooting and Help Desk ticket management. Gain hands-on exposure to automation, data, and reporting initiatives.

As an IT Intern, you will work with Welltower’s IT Infrastructure and Help Desk teams. You will provide technical assistance, resolve hardware and software issues, and support process improvement. The internship offers exposure to reporting, analysis, and cutting-edge automation solutions.

Key Responsibilities:

• Provide first-response technical assistance to Welltower employees
• Diagnose, research, and resolve hardware and software issues
• Escalate unresolved issues to appropriate IT teams
• Track, manage, and resolve tickets using Help Desk software
• Install and configure computers, printers,
  
  
  
  phones, and peripherals

Requirements:

• Currently pursuing a Bachelor’s degree in Information Systems or related field
• Prior IT, Help Desk, or related internship experience preferred
• Basic understanding of computers, peripherals, and troubleshooting techniques
• Experience with Windows, Microsoft Office, printers, browsers, and Apple iOS
• Proficiency in SQL; MySQL, SQL Server, or Tableau exposure is advantageous

Develop IT support, troubleshooting, SQL, and reporting capabilities through hands-on work with Welltower’s Toronto teams.