Deliver patient support through phone, email, and chat for Teladoc Health in a call center environment. Apply empathy and transparent communication daily.

As a Tier 1 Patient and Member Support Representative, you will address inquiries, resolve issues, coordinate queues, and explain Teladoc Health services. The position serves diverse members and patients while occasionally handling crisis situations. Strong organization and problem-solving support effective service.

Key Responsibilities:

• Manage inbound calls, emails,
  
  
  
  and chats from patients
• Address member inquiries about Teladoc Health services
• Resolve issues professionally and efficiently
• Coordinate queues and provide accurate information
• Handle occasional crisis situations with care

Requirements:

• Exceptional empathy when engaging members and patients
• Outstanding telephonic communication abilities
• Superior problem-solving and organizational capabilities
• Ability to work independently and collaboratively
• Fluency in English and French

Support Teladoc Health members with empathy, organization, bilingual communication, and thoughtful patient service across multiple channels.