Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team.

The role supports the development, oversight and ongoing maturity of Manulife's Operational Resilience framework, including Operational Resilience, Business Continuity, Incident Management and Crisis Management.

The Senior Manager, Operational Resilience will be responsible to: Develop and maintain Operational Resilience policies, standards, methodologies, guidance, templates, tools, risk indicators and supporting frameworks.

Provide effective 2nd line oversight and challenge of Operational Resilience, Business Continuity, Incident Management and Crisis Management risks and activities.

Develop risk reporting, indicators and insights to support effective management and escalation of material resilience risks and vulnerabilities.

Provide practical guidance, education and training to support consistent understanding and application of resilience requirements.

Partner across business, operations, technology and risk functions to strengthen resilience practices and support effective risk management.

Monitor regulatory developments, industry practices and emerging risks to inform the continued development of the Operational Resilience framework.

This role involves extensive partnership across segments, functions and businesses and will have broad enterprise impact.

Curiosity, sound risk judgment, strong communication and the ability to connect the dots across a complex operating environment are key to success. **Position Responsibilities:** Methodologies and guidance: Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools.

Oversight and challenge: Provide effective 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities and remediation.

Risk reporting and indicators: Develop dashboards, Key Risk Indicators and other management information to identify trends, vulnerabilities and material resilience exposures and support timely escalation to Senior Management and Risk Committees.

Training and awareness: Develop and deliver practical guidance, education and training to strengthen understanding and consistent application of resilience requirements.

Collaboration and influence: Partner with business, operations, technology and risk stakeholders to provide advice, influence outcomes and promote an integrated approach to resilience risk management.

External insight: Monitor regulatory expectations, industry developments and emerging risks and translate relevant insights into enhancements to the Operational Resilience framework.

Program delivery: Lead and support priority Operational Resilience initiatives and continuous improvements to the program, systems and supporting capabilities.



**Required Qualifications:** 8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services.

University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent qualified experience.

Strong knowledge of Operational Resilience, Business Continuity and operational risk management principles, frameworks and practices.

Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators and supporting tools.

Experience providing effective 2nd line oversight and challenge, with the ability to identify material risks and vulnerabilities and exercise sound risk judgment.

Solid analytical and communication skills, including experience developing risk reporting and presenting complex issues clearly to Senior Management and governance forums.

Demonstrated ability to collaborate, influence and deliver outcomes across business, operations, technology and risk stakeholders in a complex environment. **Preferred Qualifications:** Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. **_When you join our team:_** We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo,



sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] . **Referenced Salary Location** Toronto, Ontario **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $92,900.00 CAD - $142,900.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Senior Manager, Operational Resilience (Waterloo)
🏢 Manulife
📍 Waterloo