A Day in the Life of a Product Solutions Manager at Esri Canada: - Provide operational support for Public Works Solutions, Sales and Renewal Management teams, including quote development, pricing administration, subscription renewals, software licensing, and order processing. - Coordinate the commercial aspects of customer migrations from Cityworks to Trimble Unity, ensuring quotations, licensing conversions, contract amendments, termination agreements, and supporting materials are accurate and completed on time. - Gather and analyze customer feedback, product usage information, partner requirements, and industry trends to identify needs, gaps, risks, dependencies, and opportunities that inform product priorities and recommendations. - Translate Public Works requirements and workflows into product use cases, recommendations, demonstrations, documentation, and enablement materials. - Maintain advanced knowledge of assigned products, licensing and subscription models, integrations, product changes, and their application to Public Works operations. - Develop and deliver product training, messaging, demonstrations, presentations, and reusable resources that equip sales teams and other stakeholders to position, sell, migrate, and support assigned Public Works products. - Communicate product changes, migration paths, and licensing updates, collaborating with sales, marketing, technical, qualified services, vendor, and partner teams to support product positioning and adoption. - Act as a product and operational point of contact for resellers, coordinating applications, agreements, quotations, forecasts, analyses, and supporting information in accordance with established requirements.

What you bring to the team: - Post-secondary degree or diploma in geography, geographic information systems, engineering, computer science, information technology, business administration,



or related field. - An equivalent combination of education and relevant experience may be considered. - Minimum 5 years of relevant experience in GIS, product support, product specialization, sales support, business analysis, or the application of technology within a Public Works environment. - Experience working with Cityworks, Trimble Unity, ArcGIS, or comparable products used to support Public Works operations. - Experience coordinating cross-functional or multi-stakeholder product initiatives involving customers, partners, vendors, or internal teams. - Advanced knowledge of Cityworks, Trimble Unity, ArcGIS, or comparable products used to support Public Works operations. - Strong understanding of Public Works practices related to asset management, permitting, infrastructure maintenance, municipal operations, community development, or field activities. - Demonstrated ability to analyze customer, partner, and business requirements and develop practical product recommendations. - Proven ability to develop and deliver product demonstrations, presentations, documentation, and enablement materials for technical and non-technical audiences. - Solid understanding of product licensing, subscription models, integrations, migrations, and related sales processes. - Effective communication and stakeholder engagement skills, with the ability to explain product capabilities and business value to customers, resellers, partners, and internal teams. - Sound analytical, organizational, and problem-solving skills, with the ability to manage competing priorities and resolve moderately complex product and operational issues. - Working knowledge of Salesforce Sales Console and reporting capabilities, including maintaining accurate sales information and preparing reports to support operational planning and decision-making. - Bilingual proficiency (English / French) is considered an asset.

📌 Product Solutions Manager, Public Works (Toronto)
🏢 Esri Canada
📍 Toronto