Lead operational excellence at Medavie through quality auditing, decision calibration, and strategic projects supporting Life and Disability operations. The Manager, Operational Excellence & Strategic Projects leads high-impact initiatives across insurance operations. This permanent role guides quality analysts and cross-functional projects from concept through implementation. It improves service quality, employee capability, customer outcomes, and operational effectiveness through disciplined review and collaboration. Key Responsibilities:

Establish and lead the Quality Audit & Decision Review Team Develop decision-review methodologies, scoring frameworks, and calibration processes Identify trends, risks, coaching opportunities,



and systemic issues Provide leadership reporting and actionable improvement recommendations Lead Life and Critical Illness Specialists Requirements:

Post-secondary education or equivalent education and experience Experience leading cross-functional projects and process improvements Experience in change management and stakeholder engagement Knowledge of disability management, insurance operations, and claim adjudication Expertise in quality assurance and decision quality calibration Apply operational leadership, insurance expertise, and quality assurance skills to improve decisions, services, and customer outcomes at Medavie.

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📌 Operational Excellence Manager Insurance (Winnipeg)
🏢 Guardian Ambulance
📍 Winnipeg