Are you energized by owning service delivery and being accountable for outcomes—not just outputs? Do you enjoy building robust relationships with clients and becoming a trusted operational partner?We are looking for an engaging and customer‑centricNOC Team Leadto join ourCalgarybranch and work out of our NE client’s location.A Day in the LifeLead and support a high‑performing NOC team by sharing company updates, setting clear expectations, and fostering open, transparent communicationAct as a key point of contact for the client, managing day‑to‑day service delivery, expectations, and operational communicationsAttend and contribute to regular operational review meetings, and prepare meaningful monthly and quarterly service reportsCoach, mentor, and support team members through bi‑weekly one‑on‑ones, career planning conversations, and ongoing feedbackProvide guidance on technical challenges, helping your team navigate incidents, obstacles, and complex operational situationsPromote a positive, inclusive team culture by leading by example and encouraging engagement through team events and collaborationEnsure operational excellence by overseeing incident management, escalations, and adherence to ITIL best practices and client processesOwn the delivery of NOC/ITOC services, prioritizing issues that impact critical business operations and participating in post‑incident reviewsManage administrative and leadership responsibilities including scheduling,



timesheets, billing oversight, approvals, and performance recognitionWhat You Bring5+ years of experience managing complex, multi‑tenant infrastructure tools and cloud‑connected technologiesWide knowledge of multiple technical disciplines including distributed systems, databases, messaging, network routing & switching, Linux, Windows, PowerApps, scripting languages such as C++ and PowerShell and a wide variety of monitoring and management tools such as SolarWinds and SplunkExperience managing IT service management tools including performance monitoring and ITSM solutionsExperience working with incident tickets, problem tickets, change tickets and service requests that follow ITIL framework standardsExperience managing outage incidents, up to and including major incident managementExperience provisioning new client services and working through customer onboarding tasksAbility to handle 24/7 services with upwards of 12 analysts and 3 senior support staff including Senior analysts, Patch Coordinator and a Business AnalystStrong verbal and written communicationAvailability to work early (mornings, evenings or overnights with weekend coverage) to accommodate business needs$60,835 - $79,847 a yearLong View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.#J-18808-Ljbffr

📌 Noc Team Lead - C$60,835 - C$79,847 A Year (Toronto)
🏢 Long View
📍 Toronto