Automotive finance collections expertise meets customer-focused service in Anjou, Quebec, with telephone-based account management at Scotia Dealer Advantage.

As a Collections Advisor, you support Scotiabank’s Collections department and its business objectives. You manage delinquent accounts, negotiate payment arrangements, and resolve customer concerns while following policies, procedures, and governing regulations. French and sufficient English are required for regular collaboration and customer interactions.

Key Responsibilities:

• Conduct timely collection activity through telephone and written channels
• Identify account risk and minimize losses through prompt action
• Negotiate revised payment terms, settlements, and arrangements
• Resolve inquiries, complaints,
  
  
  
  and persistent payment problems
• Apply risk, compliance, and operational controls in daily decisions

Requirements:

• Collections or customer service experience using telephone communication
• Experience managing delinquent accounts in financial services
• Microsoft Word, Excel, Outlook, and Internet experience
• Understanding of predictive dialers and collection systems is an asset
• French and sufficient English for regular workplace interactions

Apply your collections judgment, negotiation skills, and customer service experience to automotive finance accounts in Anjou.