Guide software onboarding and provide Level 2 support at Demant Canada, using SQL and relational databases to solve customer issues. Robust communication matters.

The Software Implementation and Support Specialist leads setup, configuration, and data migration for current systems. This role troubleshoots complex issues, supports customers through resolution, and connects users with technical teams. Success requires technical aptitude, problem-solving, communication, and familiarity with Linux/Unix and shell commands.

Key Responsibilities:
Lead customer onboarding through setup, configuration, and data migration
Provide Level 2 technical support and troubleshoot customer issues
Collaborate internally on advanced technical problem resolution
Document support cases, implementation steps,



and customer feedback
Improve support processes and implementation workflows

Requirements:
Bachelor’s degree or college diploma in a technical field
At least two years’ similar work experience may qualify
Proficiency with SQL and relational databases
Familiarity with Linux/Unix and basic shell commands
Solid technical, problem-solving, oral, and written communication skills

Apply software implementation, Level 2 support, SQL, and communication skills while helping Demant customers resolve technical challenges.
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📌 Software Implementation Support Specialist Ottawa (Canada)
🏢 Demant
📍 Canada