Lead customer experience at Scotiabank’s Abbotsford Banking Centre, using leadership and digital banking skills to support customers and teams.

As Customer Experience Lead, you will oversee Retail Service teams and support Customer Experience Associates and Senior Customer Experience Associates. You will help customers pursue financial goals while championing Scotiabank’s values and culture. The role combines team leadership, customer relationships, branch operations, and change management.

Key Responsibilities:
Lead and manage Customer Experience Associates and Senior Associates
Build customer relationships and deliver excellent service
Act as Officer in Charge during emergencies and escalations




Identify prospects to enhance the branch customer experience
Assist with implementing new policies and procedures

Requirements:
Excellent leadership, coaching, and team development skills
Experience managing, scheduling, coaching, and leading employees
Availability to work a flexible schedule
Previous banking experience is a solid asset
Robust technical skills supporting digital banking options

Bring branch leadership, customer service, and digital banking expertise to Scotiabank’s Abbotsford customer experience team.
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📌 Customer Experience Lead Abbotsford Banking
🏢 Scotiabank
📍 Abbotsford