Lead urgent care operations for IC24, using performance data and people leadership across NHS 111 and Integrated Urgent Care services. Regular travel to Peterborough is required.

As Operations Manager, you will lead multiple services and teams across IC24’s Integrated Urgent Care division. You will work with Team Managers, Clinical Leads and Quality teams to deliver patient outcomes, operational performance and colleague experience. The role supports NHS 111 and/or Face-to-Face Out of Hours care, including a recent Peterborough contact centre.

Key Responsibilities:

- Lead Team Managers and operational colleagues visibly
- Monitor service levels, productivity, access and KPIs
- Drive patient experience and process improvements




- Oversee workforce planning and resource allocation
- Maintain quality, governance and patient safety standards

Requirements:

- Experience managing teams in contact centres or healthcare
- Experience leading multiple teams, functions or locations
- Experience implementing new services
- Ability to use performance data and KPIs
- Strong communication, influence and relationship-building skills

Bring operational leadership, continuous improvement and patient safety focus to IC24’s expanding urgent care services across Peterborough.

📌 Urgent Care Operations Manager (Peterborough)
🏢 NHS Jobs
📍 Peterborough