JOB TITLE: Business Development Representative

JOB SUMMARY

In this role, the Business Development Representative serves as the first point of contact for incoming sales, service-related messages, outgoing phone calls, and booking customer appointments; you will assist company growth and profitability through customer acquisition and retaining current clientele. The BDC Department is always growing and changing, the right person will be adept at this.

Duties and Responsibilities:

· Appointment scheduling

· Developing leads

· Phone, email, and text communication with clients

· Customer retention

· Maintaining existing client relationships

· Track appointment and call progress, reporting to the BDM (Business Development Manager).

· Log customer information

· Update records and enter customer information into the data management system.

· Create and filter customer retention lists and schedule sales and service appointments.

· Follow up on all sales and service appointments, such as missed appointments.





· Communicate effectively and professionally with customers.

· Notify necessary departments when an appointment is scheduled.

Skills and Requirements:

· Friendly attitude at the first point of contact with any potential client/customer.

· Robust written and verbal communication

· Commitment to delivering 5-star customer service

· Self-sufficient

· Dependable

· Confidence to overcome objections

· Time management

· Able to function in a fast-paced setting

· Team player

· Ability to make 50-100 outbound calls a day

· Open-minded to change and growth within the department.

Qualifications:

· 1 to 3 years experience in a similar role i.e. automotive dealership.

· AMVIC Certified (or willing to become certified)

Job Types: Full time, Permanent

Perks:
Dental care
Employee assistance program
Extended health care
Paid time off
Vision care

Work Location: In person

📌 Business Development Representative Sales Calgary
🏢 Wolfe Automotive Group
📍 Calgary