Support Shortcuts Software clients remotely across Canada using fluent French, technical diagnosis, and responsive customer communication. Work within a 24/7 global Helpdesk supporting inbound client needs.As a Help Desk Technician, you will resolve customer queries and concerns across Shortcuts' product suite. The position requires French communication, IT understanding, application diagnosis, and robust organization. You will collaborate with clients, staff, and resellers while protecting client data and confidentiality.Key Responsibilities:Answer inbound customer calls and resolve client queriesProvide reliable support across the Shortcuts product suiteInvestigate, replicate, and test application problemsManage escalated enquiries and complaints professionallyRecord and monitor client calls using approved systemsRequirements:Fluent French verbal and written communicationExcellent written and verbal communication skillsUnderstanding of IT and latest technologiesAbility to diagnose application, hardware, and environment problemsHigh computer literacy and technical competencyApply technical diagnosis, fluent French communication, and service focus while supporting Shortcuts Software clients through the global Helpdesk.

📌 Remote French Help Desk Technician (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Shortcuts Software
📍 Riviere-des-Prairies—Pointe-aux-Trembles