Configure Google CCAI Platform solutions using DTMF IVR, call flows, and routing logic in a work from home setting. Miratech supports enterprise digital transformation globally.

As a Senior Google CCAIP Engineer, you will build, configure, and test customer contact center solutions. The work includes IVR menus, queues, routing, CRM integrations, and conversational AI components. You will implement approved specifications accurately, test production-focused configurations, and document technical outcomes.

Key Responsibilities:
Build DTMF IVR menus with hierarchies, mappings, prompts, and navigation logic
Configure multilingual messaging, consent prompts, and after-hours notifications
Implement queues, fallback rules, overflow handling, callbacks, and transfers
Configure CRM, virtual agent, Agent Assist,



and desktop integrations
Execute tests, support UAT, and resolve configuration defects

Requirements:
Five-plus years configuring cloud contact center IVR solutions
Two-plus years hands-on Google Cloud CCAIP experience
Understanding of DTMF, routing, queues, transfers, and timeouts
Experience with APIs, webhooks, SDKs, and conversational AI integrations
Transparent technical documentation and spoken and written English

Apply Google CCAIP, IVR, routing, integration, and testing expertise to Miratech customer contact center implementations.
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📌 Senior Google Ccaip Contact Center Engineer Toronto
🏢 Miratech Group
📍 Toronto