We're looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, fast-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured environment and enjoys supporting both clients and internal teams.What You'll DoClient & Stakeholder SupportMonitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store ManagersRespond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updatesProvide timely, clear, and professional support across both French and EnglishOperations & CoordinationMonitor SKU performance and flag items that are not sellingMaintain and update store directories and internal documentationAssist with placing and processing print orders through an internal web portalCross-Functional CollaborationWork closely with Warehouse, Account Management,



and Production teams on ongoing initiatives and special projectsHelp ensure smooth execution of retail programs and internal processesWhat We're Looking ForFully bilingual in French and English (reading, writing, and speaking)Experience in customer service, account coordination, or project coordinationStrong communication skills with a "customer-first" mindsetHighly organized with solid attention to detailAbility to manage multiple tasks and priorities in a fast-paced environmentComfortable working cross-functionally with multiple stakeholdersPersonality FitPositive and solutions-orientedCalm under pressureProactive and reliableStrong sense of ownership and accountabilityIf you're someone who enjoys supporting clients, solving problems, and keeping things running smoothly behind the scenes, we'd love to hear from you.

📌 Bilingual Client Services Coordinator (Toronto)
🏢 Creative Niche
📍 Toronto