Merchant technical support at affirm combines troubleshooting expertise with reliable service for business partners across a remote-first workforce.As a Product Support Specialist, you will resolve technical and operational issues for e-commerce retailers using various platforms. You will become a product and payments expert while working with Sales, Client Success, Operations, and Engineering. The role supports quick solutions, account troubleshooting, scalable processes,



and merchant communication.Key Responsibilities:Support affirm's merchant partners across e-commerce platformsTroubleshoot complicated technical and configuration issuesCollaborate with engineers on technical and operational resolutionsManage multiple inquiries with appropriate prioritizationBuild scalable processes and communicate feature enhancementsRequirements:Two or more years in technology, e-commerce, SaaS, or similar rolesUnderstanding of complicated technical systems and conceptsAbility to handle high request volumes efficiently and empatheticallyStrong writing for technical explanations and relationship buildingFluency in French and EnglishApply product knowledge, payments expertise, and technical troubleshooting to support affirm's merchant partners with clarity and reliability.

📌 Merchant Technical Support Specialist (Moncton)
🏢 Affirm
📍 Moncton