Support Quince customers remotely through French and English communication, using empathy, digital tools, and transparent issue resolution skills.

This Customer Experience Specialist position connects with customers through chat, email, phone, and social channels. You will take ownership of outcomes, anticipate needs, maintain calm during change, and communicate professionally in a remote setting.

Candidates within 50 kilometers of Toronto must work onsite five days weekly.

Key Responsibilities:
Connect with customers across chat, email, phone, and social
Take responsibility for each interaction’s outcome
Resolve customer challenges with empathy
Use service tools efficiently and thoughtfully
Identify insights that improve customer experience

Requirements:
At least two years of customer service experience
Bilingual French and English communication skills
High School diploma or GED
Adaptability while maintaining calm and consistency
High-speed internet and dedicated workspace

Use bilingual support, adaptability, ownership, and qualified communication to strengthen customer relationships through Quince’s service channels.
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📌 Remote French Customer Support Specialist Vancouver (Canada)
🏢 Quince
📍 Canada