Build a scalable Customer Success function with CRM, workflow automation, and self-service from a remote Ontario-based leadership position.

At Alumier Labs, you will lead the existing Customer Service team while developing the future operating model. Define roles, capabilities, workflows, technology requirements, and performance frameworks for a global function. Progression is designed toward Head of Customer Success as Project ECHO milestones and organizational growth advance.

Key Responsibilities:
Develop the future Customer Success operating model
Drive CONNECT and other digital tool adoption
Partner with IT on CRM requirements
Automate routine customer interactions and communications
Lead and develop the Customer Service team

Requirements:
Experience leading customer-facing function transformation
Familiarity with CRM and service technology
Experience with workflow automation and AI processes
Experience leading organizational change
Experience across multiple markets is an asset

Develop Alumier Labs’ scalable Customer Success operations through CRM strategy, automation, self-service, and team capability building.
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📌 Senior Customer Success Operations Manager Toronto (Canada)
🏢 AlumierMD
📍 Canada