Director of Operations & ProfitabilityShediac Wonderland — Shediac, New BrunswickCompany DescriptionShediac Wonderland is a collection of distinctive, tourism-driven businesses in the heart of Shediac, New Brunswick. From restaurants and an artisanal chocolatier to a drive-in theatre, bed & breakfast, and immersive experiences, each concept contributes to a cohesive, story-driven destination.Built on creativity, attention to detail, and a commitment to memorable guest experiences, Shediac Wonderland brings together multiple brands to create something greater than the sum of its parts. As the group continues to grow, the focus is on strengthening operational performance and ensuring long-term financial sustainability across all business units.https://shediacwonderland.CaRole DescriptionThe Director of Operations & Profitability is responsible for overseeing operational efficiency and financial performance across all Shediac Wonderland businesses.This is a hands‑on, on‑site leadership role focused on bringing structure, accountability, and financial clarity to a diverse portfolio of operations. The position requires active involvement in day‑to‑day business activities, ensuring that each location operates efficiently, consistently, and profitably.Core responsibilities include managing operational workflows, analyzing key performance metrics, leading and developing teams, and optimizing cost structures. The role also plays a central part in reinforcing a culture of disciplined execution, strong customer service, and measurable performance.Key ResponsibilitiesOperational PerformanceOversee daily operations across multiple business unitsStandardize workflows, systems, and procedures to ensure consistencyImprove efficiency without compromising guest experienceFinancial Management & ProfitabilityBuild and manage weekly performance dashboards (sales, labour %, COGS %,



prime cost)Analyze key performance metrics and translate them into actionable decisionsIdentify inefficiencies and implement corrective measures to improve marginsCost ControlManage labour scheduling and productivity across locationsOversee food and beverage cost controls, including purchasing and portioningReduce waste and ensure operations remain within defined cost targetsLeadership & Team DevelopmentLead, coach, and support location managersEstablish explicit expectations tied to measurable KPIsFoster accountability and performance‑driven decision‑makingExecution & Continuous ImprovementImplement operational improvements and ensure follow‑throughPrioritize initiatives based on financial impactSupport budgeting, forecasting, and resource allocationPerformance Expectations (First 90 Days)A clear weekly reporting structure implemented across all locationsLabour and cost controls actively managed at the unit levelMeasurable improvement in prime cost performanceManagers aligned, accountable, and operating with clear targetsQualificationsStrong experience in operations management, ideally in hospitality, tourism, or multi‑unit environmentsProven ability to improve operational efficiency and profitabilityExceptional analytical skills with the ability to interpret and act on performance metricsExperience managing teams, including leadership, coaching, and developmentSolid understanding of budgeting, cost control, and financial performanceStrong problem‑solving and decision‑making capabilitiesAbility to thrive in a fast‑paced, hands‑on environmentDegree in Business Administration, Hospitality Management, or a related field is an assetProfileStructured, disciplined, and execution‑focusedComfortable working with numbers and performance metricsDirect communicator who can lead and hold teams accountablePractical, solution‑oriented, and results‑drivenCompensationBase salary: $60,000 – $80,000Performance‑based bonus tied directly to profitability improvementsLocationBased in Shediac, New BrunswickOn‑site presence required across multiple locationsSeasonal intensity expected during peak tourism periods#J-18808-Ljbffr

📌 Director Of Operations & Profitability - C$60,000 - C$80,000 A Year (Toronto)
🏢 Shediac Wonderland
📍 Toronto