Shape customer listening at Qlik in Ottawa, using sentiment analysis and feedback loops within a hybrid work model. Turn customer voice into measurable improvements.

As Program Manager, Voice of the Partner, you will build and scale Qlik’s global customer listening program. You will design governance, capture sentiment, synthesize feedback, and guide cross-functional improvements. The work connects customer experience with long-term account health.

Key Responsibilities

Design and manage surveys, sentiment analysis, and feedback loops

Refine questions, response strategies, and outreach approaches

Analyze qualitative and quantitative feedback for recurring themes

Facilitate improvement actions across organizational stakeholders

Track follow-up for detractors,



at-risk accounts, and advocates

Requirements

Five to eight-plus years in customer or program management

Experience scaling projects across global or multi-regional environments

Robust analytical skills and business narrative development

Ability to influence stakeholders without direct authority

Executive communication, organization, and presentation skills

Bring strategic thinking, stakeholder influence, and customer insights expertise to strengthen Qlik’s global customer experience programs in Ottawa.

📌 Voice of the Customer Program Manager (Montreal)
🏢 Qlik
📍 Montreal