Support young people with Kids Help Phone through anonymous phone and live chat counselling. Apply remotely from outside Ontario and Quebec.

This full-time permanent Counsellor serves in Kids Help Phone’s Clinical Service department. You will deliver single-session, solution-focused support for mental health, family, relationship, school, and suicide concerns. The approach is person-centered, strengths-based, non-judgmental, and aligned with counselling best practices.

Key Responsibilities:

• Move between phone and live chat counselling every shift
• Address youth safety, suicide, self-injury, and substance-use risks
• Maintain skilled boundaries during challenging calls
• Adapt support to changing client needs
• Engage in clinical supervision, training,
  
  
  
  and consultations

Requirements:

• Social Work, Counselling, Psychology, or related credential
• One to two years of counselling or crisis intervention experience
• Knowledge of youth-at-risk legislation and community referrals
• Sound typing and written communication for live chat
• Stable dedicated internet and a closed private workspace

Use professional boundaries, clinical judgment, and person-centered counselling to help Kids Help Phone support youth across Canada.