Work-From-Home Customer Care Specialist

We are looking for enthusiastic and capable customer service professionalsto join our Customer Care team supporting one of North America’s best-known footwear retailers. If you are someone who loves connecting with others while delivering great customer experiences, this could be the role for you!

This is a Temporary Position for the following term: November 18th - December 19th, 2026.

This is a Work-From-Home Position that requires you to Bring Your Own Device (BYOD).

Working at Skybridge Americas as a Work-From-Home Customer Care Specialist, you will be supporting our clients by ensuring great customer experiences that build loyalty and strengthen brand trust during the 2026 holiday retail season.

We combine smart technology, people-friendly processes, and the kind of thoughtful leadership that builds happy, successful teams. Our Work-From-Home Care Specialists are connected, highly collaborative, and thoroughly supported by skilled Coaches, Trainers, and Subject Matter Experts.

This position requests full-time hours at a set schedule for the length of the employment term, including training. This role is ideal for someone who thrives in fast-paced work environments and is passionate about delivering best-in-class customer experiences.

What You Will Do:

- Save the Holidays! Assist customers with placing orders (including payment processing), editing order details, or tracking packages throughout the peak holiday shopping season.
- Respond to a high volume of incoming customer interactions, such as phone calls, email, and chat as applicable, in a fast-paced & demanding environment.
- Represent the voice of the brand – bringing energy, authenticity, and a customer-first, first contact resolution mindset to every interaction.
- Manage customer expectations as you assist with order fulfilment, order reshipments, item availability, merchandise returns and refunds, and merchandise exchanges.
- Demonstrate genuine respect and empathy for customers through active listening and providing accurate and timely solutions that build trust and value in our client’s brand.
- Navigate multiple systems and programs to research, troubleshoot, and resolve consumer concerns.
- Always adhere to security policies to ensure data security, confidentiality, and compliance.
- Record accurate and concise documentation in a computer-based system to facilitate a meaningful and positive customer experience.
- Proactively identify and communicate trends with leadership to support informed decision-making.
- Resolve concerns independently, and with minimum supervision for escalated situations, while maintaining a positive and engaging tone with customers.
- Adhere to published schedules, including break scheduling, to ensure consistent coverage and timely service,demonstrating respect for customers.
- Maintain knowledge of and adhere to company and department policies and procedures.





Consider Applying If:

- You are eager to confidently connect with customers to deliver an exceptional holiday shopping experience.
- You possess strong communication skills – both verbal and written.
- You demonstrate acute attention to detail and strong organizational skills.
- You are comfortable navigating multiple computer systems and programs while speaking with a customer.
- You are the owner of excellent data entry skills and the ability to summarize and document customer interactions in an online system.
- You are someone focused on continuous improvement; open to learning and applying feedback.
- You are willing to adapt and use technology tools, including virtual desktops, authenticator apps, and other technology used in day-to-day operations.
- You have a home workspace that is free from background noise and interruptions.
- You have the ability to perform the essential functions of the role, with or without reasonable accommodation. This includes but is not limited to the ability to complete repetitive job duties, sit for long periods of time, handle calls with equipment such as a headset, type using equipment such as a keyboard.
- You have previous Call Center, Customer Contact, or Soft Sales experience (preferred)
- You have a basic comfort level and working knowledge of Microsoft Outlook and Teams (preferred)
- You have previous experience working with Salesforce or like systems (preferred)
- You are able to meet and maintain all Skybridge Americas BYOD Technical Requirements.
- You are legally authorized to work in Canada.

What You Should Know Before Applying:

- This is a Temporary Position for the following term: November 18th - December 19th, 2026.
- Work-From-Home position. Training will begin November 18th, 2026.
- This is a "Bring Your Own Device" position. Successful applicants must complete our pre-hire system compliance validation check.
- We will discuss additional details regarding our pre-hire system compliance validation tool during your interview, when you are selected
- Review our BYOD Technical Requirements: https://www.skybridgeconnections.com/equipment

The Comfort and Convenience of Working from Your Own Home Skybridge is a 100% work-from-home company! No fighting traffic to get to work. No wasted time or expense to come to the office. Just the flexibility that comes from being able to accomplish a day's work from the comfort of your own home!

Compensation:Starting wage for this position is based on the employee's province of residence:

- Alberta: $15.00/hour




- Saskatchewan: $15.35/hour
- Manitoba: $16.00/hour

Additional Employment Perks: No wasted time or expenses from commuting.

- No commute = Savings at the gas pumps!
- 2026 Winter Wellness Challenges for a chance to win prizes.
- Build solid, highly sought-after skills through our comprehensive, fully paid training.
- Employee discount programs that you can continue using even after your employment term.

Who is Skybridge Americas? We are a people-driven company delivering excellent experiences every day for some of North America’s best-known brands. We're a team of highly skilled, customer-focused problem solvers, providing world class customer contact services (from the comfort of our home offices). Because people are at the core of what we do, we work hard at providing a work environment for our employees where they feel valued, inspired, and proud to be part of our work-from-home team.

Learn more about us by visiting our Careers page at:https://www.skybridgeconnections.com/careers

Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Accommodations are available upon request throughout the recruitment and selection process.

AI in our Recruitment Process

Skybridge Americas uses artificial intelligence (AI) enhanced tools to assist with certain aspects of the hiring process, such as screening and assessments. All hiring decisions are reviewed by humans to ensure fairness and accuracy.

Candidate Privacy Notice

We respect your privacy throughout the recruitment process. The personal information you submit through this application will be used by Skybridge Americas to evaluate your qualifications, communicate with you regarding employment opportunities, conduct recruitment-related activities, and comply with legal obligations. Access to your information is limited to authorized personnel involved in the hiring process.

By submitting your application, you consent to Skybridge Americas collecting, using, and retaining your personal information for recruitment and employment-related purposes. Information will be handled in accordance with our Privacy Policy: https://www.skybridgeconnections.com/privacypolicy

We operate in Central Time. Account hours of operation are Monday - Friday, from 7:00 - 20:00. Saturdays, 7:00 - 19:00. Sundays, 9:00 - 19:00.

We require weekend availability.

We host training during daytime hours; you can expect 8:00 - 17:30, Central Time.

We are looking for folks to fill both morning and afternoon shifts. Your specific shift availability will be discussed with you during the interview process.

📌 WFH Customer Care Specialist (Alberta)
🏢 Skybridge Americas
📍 Alberta