Position OverviewReporting directly to the Operations Manager, the Supervisor serves as a critical link between frontline employees, management, client, and support departments, ensuring that everyone is working together toward the same goal: providing a protected, dependable, and exceptional shuttle service for Billy Bishop Airport.Primary ResponsibilitiesPeople ManagementThe Supervisor is expected to lead by example, promote a strong safety culture, maintain operational standards, and ensure that employees have the resources and guidance required to perform their responsibilities effectivelyDirect the activities of staff, ensuring that drivers are meeting the standards set out in the contract and Voyago policies, while ensuring business activities continue to be managed during staff vacation/sick leavesMonitors performance of staff through site visits, completed incident/collision reports and conducts follow-up when required, providing annual performance review input and resolving problemsWorks closely with Human Resources, Maintenance, and other key departments, the Supervisor will support the day-to-day operational needs of the service while providing leadership, direction, and support to employees within the operationOperationsKPI's as directed, reviews with drivers and reports back to Operations ManagerAvailable on-call for divisional emergencies which may include holidays and weekendsMonitoring schedules, service levels, addressing operational challenges, supporting staff,



and responding promptly to issues that may impact the passenger experience or continuity of serviceAbility to lead multiple projects while adhering to strict timelines and conflicting deadlinesFunctions as key contact to support teams such as maintenance, human resources and health and safetyResponsible for coordinating internal logistics and maintaining effective communication between the Transit Division and other operational support teams to ensure the seamless delivery of servicePayrollMaintains paperwork and timesheets and oversees all elements of the processEnsures timely and accurate entering of payrollEmployee EngagementServe as a contact to staff and assist in all forms of employee engagement and regular meetingsOnboardingAssist and co-ordinate driver on boarding and orientation processes for new hiresRequirementsYou are safety focusedCollege diploma or equivalent experienceMinimum 2 years' experience in a similar role is preferredValid B or C licence is preferred, or Minimum G Drivers Licence with the ability to upgrade in the first 3 monthsClean Drivers AbstractClean criminal record search with vulnerable sector screeningIn-depth knowledge of the GTA, Etobicoke and surrounding regionStrong communication skillsEnhanced knowledge of Word, Excel, PowerPoint, Outlook applications and technologyStrong,



proven customer service experienceBenefitsSalary $60,000 to $65,000The PerksWe offer a competitive wageWe provide paid trainingThe FT comprehensive benefit package is availableWe support the development, work-life balance and well-being of our employeesWe build a supportive corporate culture that encourages diversity and enables our people to flourishWe enable our employees to have a positive social impact by deploying sustainable mobility solutionsWe offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staffWe are an award-winning employer! Voyago has been recognized by Canada's Safest Employers Awards in 2024, and Transdev Canada has been Great Place to Work® Certified, first in 2021 and again for 2024 - 2025As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation providerWe focus on innovation and sustainable environmental initiativesWe offer our employees opportunities to build their own experience within a local, global GroupVoyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.Voyago Transdev's Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.We thank all applicants however only those under consideration will be contacted

📌 Nieuport Shuttle Operations Supervisor - Toronto
🏢 Transdev Ontario Manitoba
📍 Toronto