Support Ashby’s high-touch customer experience by combining strategic customer guidance, product expertise, and scalable portfolio management. As part of Ashby’s High-Touch Customer Success team, you will serve mid-market and growth-stage organizations. You will manage approximately 60 customers while developing relationships with diverse stakeholders. The role emphasizes adoption, engagement, retention, customer voice, and continuous improvement. Key Responsibilities:

Build trusted partnerships across diverse customer stakeholders Support adoption, retention,



and growth through customer engagement Create customer “aha” moments through tailored teaching Provide customer perspective to internal product stakeholders Improve Customer Success processes through data and iteration Requirements:

Solid track record in B2B SaaS Customer Success Experience managing portfolios exceeding $1.5M in total ARR Clear communication and precise questioning skills Ability to prioritize effectively across varied customers Interest in continuous improvement and data-informed work Bring scalable customer partnership, thoughtful prioritization, and product learning to Ashby’s expanding High-Touch Customer Success function.

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📌 High-Touch Customer Success Manager (Winnipeg)
🏢 Ashby
📍 Winnipeg