Full time, PermanentWould you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonalskills? Are you looking for a job where you can learn and grow? We have the position for you!Groupe Marketing International is seeking dynamic individuals for the position of Technical Support Agent.Responsibilities:You are the point of contact for allquestions and technical problems concerning the use of electric charging stations for electric vehicles.Assist customers with payment at the charging station or on the AppAccompany customers in using the Electric Charging Station App.Maintain a broad knowledge of the App and charging stationsDemonstrate empathy Clarify customer requirements; use decision support tools and resources to resolve non-standard customer issues requiring clarification or further thought.Deliver an expert customer experience... with a smileRequirements and Skills:College degree completed or specialized in pertinent fieldMinimum 2 yearsof experience in a similar positionand/or customer service and/or Call centerAnalytical and problem-solving skills; Comfortable with computer tools (particularly Microsoft Office); Excellent listening, verbal, and written communication skills; Professionalism, diplomacy, and courtesy.Job Type:Full time, Permanent, 37.5hours/weekCompensation:Schedule:Working at GMIFlexible scheduleOn-site parking availableVery close to the bus stationBright, current officesDedicated teams2 minutes from Carrefour LavalYour own personal workspace

📌 Agent Bilingue Support Technique Centre D'Appel (De Nuit) (Laval)
🏢 Groupe Marketing International
📍 Laval