Provides positive employee relations & manager capability support across our sites. Use observations and data to recommend ER strategies and initiatives that will support employee morale and engagement. Works in robust collaboration with other workforce support tiers to ensure employee inquiries and issues are resolved in a timely, friendly and comprehensive way.

Supports employees and managers w/traditional support type of activities such as promotions, investigations, corrective actions, PIPs terms, and restructuring activities. Main point of contact for employees for HR related inquiries, complaints and customer service (e.g. case management, policy or protocol navigation). Primary liaison with HR workforce support leadership regarding policy reviews, policy improvements, training opportunities etc.

Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc. Build and maintain relationships & partnerships with assigned sites/groups. Master our digital toolset, in particular ad.a/ServiceNow.

Support and resolve regional employee relations issues using ServiceNow. Continually look for ways to use technology to aid HR and EE experience.



Support key projects passionate about new process or capability development/improvement.

Detailed understanding of human resources and labor relations principles, practices, and procedures. Ability to manage multiple priorities /cases at once, knowing when to reach out for support and elevate as needed. Ability to successfully use digital case management and workflow management tools to complete core activities.

Bachelor's degree in Human Resources, Business, or related field required The role will require occasional travel to the US. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other protected status. To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews.

These checks are conducted post-offer and are a condition of employment. All results will be considered in accordance with applicable local, provincial, and federal laws.

📌 Workforce Support (HR) Specialist (12 month contract)
🏢 Averydennison
📍 Toronto