Support Ashby’s high-touch customer experience by combining strategic customer guidance, product expertise, and scalable portfolio management.
As part of Ashby’s High-Touch Customer Success team, you will serve mid-market and growth-stage organizations. You will manage approximately 60 customers while developing relationships with diverse stakeholders. The role emphasizes adoption, engagement, retention, customer voice, and continuous improvement.
Key Responsibilities: Build trusted partnerships across diverse customer stakeholders
Support adoption, retention, and growth through customer engagement
Create customer “aha” moments through tailored teaching
Provide customer perspective to internal product stakeholders




Improve Customer Success processes through data and iteration
Requirements: Robust track record in B2B SaaS Customer Success
Experience managing portfolios exceeding $1.5M in total ARR
Clear communication and precise questioning skills
Ability to prioritize effectively across varied customers
Interest in continuous improvement and data-informed work
Bring scalable customer partnership, thoughtful prioritization, and product learning to Ashby’s expanding High-Touch Customer Success function.

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📌 High-Touch Customer Success Manager (Manitoba)
🏢 Ashby
📍 Manitoba