Use automation and health data as a Customer Success Manager at Portside, working fully remotely across a large mid-market account portfolio.
You will manage customer success through a scaled, digitally led motion. Portside supports aviation organizations with cloud-based software across business aviation, regional airlines, and aircraft leasing and finance. The role combines onboarding, adoption, training, renewals, and expansion with sound escalation judgment.
Key Responsibilities: Oversee guided onboarding, handoffs, journeys, and customer milestones
Maintain success plans and automated quarterly business reviews
Use usage, engagement, and support data to assess health
Lead group trainings, webinars, and knowledge-base updates
Manage renewal, expansion, adoption,



advocacy, and escalations
Requirements: Five-plus years in customer-facing SaaS roles
Experience managing mid-market accounts in scaled Customer Success
Experience using automation across a large book
Solid analytical, communication, relationship-building, and problem-solving skills
Bachelor's degree or equivalent practical experience
Bring scaled Customer Success, automation, analytical judgment, and customer escalation expertise to Portside's fully remote aviation technology team.

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📌 Scaled SaaS Customer Success Manager (Ontario)
🏢 Portside
📍 Ontario