Advance travel claims performance in Hamilton, Ontario, combining claims leadership with process improvement, automation, and technology implementation expertise.
The Travel Claims Manager will drive operational excellence within a growing insurance organization. Reporting to the Vice President of Operations, this newly created leader oversees approximately 30 professionals and three team leads. The position supports a major US insurer client while improving claims efficiency and service standards.
Key Responsibilities: Champion process improvements that reduce claims cycle times
Lead e-claims system and AI-powered tool implementation
Review coverage determinations and financial liability assessments
Ensure policy interpretation follows client requirements




Uphold documentation standards for audits and compliance
Requirements: 10+ years of progressive claims leadership experience
Solid process improvement and systems implementation background
Experience with claims technology platforms and automation
Analytical mindset with excellent problem-solving abilities
Ability to manage competing priorities under pressure
Use operational improvement, automation, and compliance expertise to strengthen travel claims outcomes and technology adoption in Hamilton.

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📌 Travel Claims Technology Manager (Ontario)
🏢 DGA Careers
📍 Ontario