Lead legal service delivery in Toronto through throughput, capacity planning, and performance metrics across a hybrid workplace. Shape how client work moves from intake to completion.
This full time Head of Operations role leads operations for a multi-practice legal business. You will direct practice leaders and managing attorneys while managing service levels, delivery cost, productivity, and margin. The work includes automation, AI tools, staffing plans, and data-based insight for the COO.
Key Responsibilities: Own throughput, turnaround times, backlog, capacity, and service levels
Coach practice leaders and managing attorneys through operating reviews
Manage delivery cost, productivity, margin, budgets, and forecasts




Modernize delivery through automation and AI tools
Translate revenue projections into staffing and capacity plans
Requirements: Five to twelve years of operations experience
Three or more years directing high-volume transaction teams
Experience leading large, multi-tier organizations
Proven workflow improvements in output, quality, and spend
Ability to work hands-on and hybrid in Toronto
Apply legal operations leadership, capacity planning, and AI-enabled delivery expertise across Toronto’s multi-practice service organization.

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📌 Head of Legal Operations Delivery (Ontario)
🏢 Raydar
📍 Ontario