Shape Commercial Banking client experiences as a bilingual Director at CIBC, combining operational excellence with solid people leadership. Your work arrangement will be discussed during the interview.
This director role leads Client Onboarding & Service activities supporting clients across Canada. You will guide onboarding execution, strengthen coordination, manage escalations, and partner with sales, relationship management, and internal stakeholders. The work emphasizes client solutions, risk management, process consistency, and employee development.
Key Responsibilities: Oversee accurate onboarding and service process execution
Balance service, risk management, and business priorities
Support straight-through processing and team effectiveness




Build capability through coaching and development planning
Implement changes improving onboarding quality and consistency
Requirements: Significant client onboarding, client service, or relationship management experience
Commercial Banking experience strongly preferred
Cash management or treasury solutions experience preferred
Degree or diploma in Business, Finance, Accounting, or related field
French and English fluency to serve clients
Use Commercial Banking expertise, process improvement, and inclusive leadership to strengthen CIBC’s client onboarding and service delivery.

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📌 Commercial Banking Service Director (Quebec City)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Quebec City