Drive e-commerce fulfillment efficiency with Loblaw Digital in Downtown Toronto, applying operational data and process optimization across PC Express and Joe Fresh.
As Senior Manager, Continuous Improvement, you will improve in-store picking, scheduling, and labour efficiency across the fulfillment network. The role connects Digital, Store Operations, Product, Technology, Labour, and Merchandising partners. Your work will translate operational complexity into measurable improvements supporting customer experience, productivity, profitability, and growth.
Key Responsibilities: Lead productivity analysis across PC Express and Joe Fresh picking journeys
Analyze fulfillment KPIs, including productivity, cancellations, and customer satisfaction
Develop business cases quantifying operational and financial improvement perks
Prioritize continuous improvement opportunities by impact, benefit,



and complexity
Partner with teams on processes, training, communications, and performance expectations
Requirements: Four-plus years in e-commerce, omnichannel, or retail operations
Strong understanding of end-to-end in-store e-commerce fulfillment
Experience using operational data and KPIs for measurable improvements
Experience with OMS, inventory management, or fulfillment platforms
Proficiency with Excel, Word, PowerPoint; SQL, BQ, or Data Studio assets
Lead measurable fulfillment improvements through operational analysis, stakeholder influence, and continuous improvement across Loblaw Digital’s e-commerce network.

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📌 Senior Manager Ecomm Continuous Improvement (Ontario)
🏢 Loblaw Digital
📍 Ontario