Lead Operational Resilience at Manulife in a hybrid Toronto role, applying risk judgment and robust communication across enterprise stakeholders.
Reporting to the Director, Operational Resilience, this senior manager supports Manulife’s global ORRM second-line team. The work spans Operational Resilience, Business Continuity, Incident Management and Crisis Management. You will strengthen frameworks, challenge risks, and support consistent practices across complex operations.
Key Responsibilities: Develop Operational Resilience policies, standards, methodologies and supporting tools
Provide second-line oversight and challenge of resilience activities
Develop dashboards, indicators and insights for risk escalation
Deliver practical guidance, education and resilience training
Monitor regulations,



industry practices and emerging risks
Requirements: Eight-plus years in resilience, continuity, operational or technology risk
University degree or equivalent professional experience
Knowledge of resilience, continuity and operational risk frameworks
Experience developing risk policies, indicators and supporting tools
Strong analytical, communication, collaboration and influence skills
Apply sound risk judgment and resilience expertise to strengthen Manulife’s enterprise framework, reporting, oversight and continuous improvement.

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📌 Senior Manager Operational Resilience (Ontario)
🏢 Manulife
📍 Ontario