Own DTC retention remotely through subscription strategy, lifecycle marketing, and rigorous testing across a profitable premium pet products brand.
As Head of Retention, you will lead retention for two brands across Shopify, Amazon, and Chewy. You will reduce churn, increase lifetime value, and improve customer experience through subscriptions, email, SMS, cohorts, and customer insights. The company is scaling from $50M+ toward $100M+ in annual revenue.
Key Responsibilities: Own subscription offers, cadence, bundles, portal, and cancellation flows
Build save, pause, swap, skip, and win-back programs
Lead email, SMS, lifecycle, and retention agency strategy
Improve post-purchase journeys and customer experience
Report retention, churn, cohorts,



and lifetime value weekly
Requirements: Five to six-plus years in DTC retention or lifecycle
Leadership experience at subscription brands generating $30M-$50M-plus annually
Deep Klaviyo and Loop, or similar platform, experience
Robust cohort, churn, lifetime value, and testing discipline
Fluent English and fully remote location outside the United States
Bring subscription leadership, lifecycle expertise, and analytical rigor to improve retention across both premium pet product brands.

#J-18808-Ljbffr

📌 Head of DTC Retention (Quebec City)
🏢 KittySpout
📍 Quebec City