Strengthen TD network operations in Toronto through major incident leadership, service restoration, and secure, highly available network services.
As Manager, Network Service Delivery, you will lead engineers supporting retail and campus environments across Canada and the United States. Your focus includes operational resilience, network observability, ITSM processes, and effective transitions with Network Operations. You will also shape governance and continuous improvement.
Key Responsibilities: Serve as L3 escalation leader for major network incidents
Lead cross-functional outage resolution and executive communications
Drive post-incident reviews and corrective actions
Partner with Operations on project service handoffs
Maintain support models,



documentation, and operational procedures
Requirements: Eight or more years supporting enterprise network infrastructure
Three or more years of direct team leadership
Experience managing SLAs, KPIs, vendors, and service providers
Strong communication, analytical, and stakeholder management skills
Knowledge of observability and ITSM processes
Use incident leadership, network monitoring, and service governance skills to improve stability across TD's distributed network workplace.

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📌 Network Operations Incident Manager TD (Ontario)
🏢 The Toronto-Dominion Bank (Canada)
📍 Ontario