Support hyperscale customers through success planning and readiness coordination as Vantage’s Strategic Account Manager in Québec, QC. French and English fluency is required.
This position owns customer outcomes throughout the lifecycle, serving as the primary customer contact. You will coordinate cross-functional teams while tracking commitments, onboarding, operational issues, and account health. The work includes customer governance, stakeholder engagement, and executive reporting for strategic accounts.
Key Responsibilities: Maintain Customer Success Plans and account health indicators
Coordinate readiness and customer onboarding activities
Monitor Voice of Customer trends and SLA performance
Drive corrective action and issue resolution closure




Prepare executive-ready reports and account summaries
Requirements: Five or more years in customer success, service delivery, or program management
Experience managing cross-functional initiatives without direct authority
Solid executive presentation and communication abilities
Bachelor’s degree or equivalent experience
French and English fluency for North American stakeholders
Apply customer success planning, readiness coordination, and issue management skills to Vantage’s hyperscale account portfolio.

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📌 Hyperscale Customer Success Manager (Quebec City)
🏢 Vantage
📍 Quebec City