Lead account management strategy at Questbank using client experience, operational risk, and performance leadership in a hybrid environment with three office days.
The Senior Manager, Account Management directs performance, strategy, and operational risk for the function. You will lead Managers and support superior client outcomes through coaching, measurable targets, and service oversight. The work spans banking transactions, escalations, compliance, and process improvement.
Key Responsibilities: Shape account management strategy, priorities, processes, and measurable targets
Lead and mentor Managers, Supervisors, and Account Management Specialists
Oversee client complaints, escalations, disputes, and formal investigations
Manage service metrics across phone, live chat, and email




Partner with teams to mitigate risk and improve processes
Requirements: Eight to ten years in banking customer service or operations
Five years developing, leading, and coaching professionals and managers
Experience with money movement, credit cards, or mortgages preferred
Post-secondary business, finance, economics, or related education preferred
Strong analytical and skilled communication skills
Bring banking operations, compliance, client service, and leadership expertise to Questbank’s high-volume account management function.

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📌 Senior Manager Account Management Banking (Ontario)
🏢 Questrade Financial Group
📍 Ontario