Drive global vendor transformation for Affirm’s Operations team, leading change programs, strategic initiatives, and data-informed decisions remotely.
As a senior Partner Manager, you will lead initiatives spanning vendor migrations, product and process rollouts, regulatory implementations, and sustained adoption. You will serve as a senior escalation point, support unique partner operational needs, and coordinate teams across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management. Your analysis will guide priorities and interventions.
Key Responsibilities: Design and execute structured vendor change programs
Drive readiness and sustained adoption across vendor partners
Lead product, process, migration, and regulatory initiatives




Serve as senior escalation point for systemic issues
Champion continuous improvement across the vendor network
Requirements: Eight-plus years in vendor management, BPO, operations, or related fields
Solid analytical capability for trends, gaps, and scenarios
Track record of cross-functional programs with measurable business impact
Experience influencing internal and vendor executive stakeholders
Vendor networks exceeding 2,000 agents preferred
Apply transformation leadership, structured change management, and analytical insight to scale vendor operations and improve compliance outcomes at Affirm.

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📌 Global Operations Transformation Manager (Ontario)
🏢 Affirm
📍 Ontario