Support business-critical applications through incident resolution, troubleshooting, and automation while maintaining reliable production systems. This role requires 8–10 years of experience.
The Production Support Engineer combines application support with development activities. You will analyze root causes, implement changes, monitor systems, and enhance applications. The work supports availability, reliability, compliance, and customer experience.
Key Responsibilities: Respond to customer requests, incidents, questions, and problem tickets
Troubleshoot issues and perform root-cause analysis
Execute installation, release, and change plans
Develop, test, debug, and maintain automation solutions
Monitor alerts, performance, availability, and reliability
Requirements: 8–10 years of required experience
Application and production support experience
Incident and problem management knowledge
Scripting, programming, debugging, and automation skills
SDLC, code review, testing, and change-management experience
Apply production support, root-cause analysis, monitoring, and automation expertise to business-critical applications and systems.

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📌 Senior Production Support Engineer (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario