Improve regulatory systems and processes as a Senior Business Analyst with the Bereavement Authority of Ontario in a hybrid work environment.
This senior role partners with business areas and IT to strengthen information capture, process management, and service delivery. You will support Microsoft Dynamics 365, enterprise applications, automation, data governance, and technology decision-making for the BAO’s public-interest mandate.
Key Responsibilities: Gather and validate business and system requirements
Design future-state processes, workflows, and practical solutions
Lead CRM enhancements and enterprise system improvements
Assess automation, AI, integration, and data opportunities
Coordinate testing, implementation,



and post-implementation reviews
Requirements: Post-secondary education in business, information systems, or related discipline
Five-plus years of progressive business analysis experience
Microsoft Dynamics 365 experience is required
Proficiency with Microsoft 365 and Microsoft Power Platform
Solid analytical, communication, facilitation, and problem-solving skills
Bring business analysis, Dynamics 365, process improvement, and stakeholder facilitation expertise to the BAO’s regulatory operations.

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📌 Senior Business Systems Analyst (Ontario)
🏢 Bereavement Authority of Ontario
📍 Ontario