Own NPS and Perfect Order programs at Walmart’s Mississauga location, using performance management and root-cause analysis to improve eCommerce experiences. Shape actions across business partners.
This Senior Manager, Program Management position leads strategy, performance management, and continuous improvement for eCommerce customer experience. You will define KPIs, reporting, and improvement plans for NPS and Perfect Order. Your recommendations will address customer satisfaction and operational performance.
Key Responsibilities: Establish KPIs and reporting for NPS and Perfect Order
Conduct root-cause analysis and create improvement plans
Translate insights into transparent actions and priorities




Coordinate accountability across cross-functional business partners
Track initiative progress and measurable improvements
Requirements: Age 16 or older
Ability to define ownership and corrective actions
Ability to communicate with varied audiences and listen attentively
Ability to consider data, analytics, and customer insights
Commitment to continuous improvement and digital tools
Apply program leadership, analytical thinking, and cross-functional accountability to Walmart’s NPS and Perfect Order agenda.

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📌 Senior Program Manager NPS Perfect Order (Ontario)
🏢 Walmart
📍 Ontario