Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.
This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center ecosystem. You will collaborate with Contact Center Operations, Technology, Compliance, Risk, Architecture, and business stakeholders. The work supports customer service delivery, advisor workflows, and responsible technology transformation.
Key Responsibilities: Translate customer, business, regulatory, and technology requirements
Maintain epics, features, user stories, and acceptance criteria
Make primary decisions on backlog prioritization
Participate in planning, refinement, reviews, and retrospectives




Use metrics to identify and address customer friction points
Requirements: Five-plus years of relevant product ownership or analysis experience
Demonstrated Agile delivery and backlog prioritization experience
Understanding of customer journeys and service performance metrics
Experience with CCaaS, omnichannel servicing, or CRM integrations
Bachelor’s degree or relevant Agile certification is accepted
Use Agile product ownership, operational insight, and stakeholder alignment to deliver contact center capabilities with measurable outcomes.

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📌 Agile Product Owner Contact Center (Ontario)
🏢 Momentum Financial Services Group
📍 Ontario