Lead Enterprise Customer Success at Schema App from Guelph, Ontario, using coaching and commercial acumen to drive retention and growth.
As Manager, Customer Success, you will lead, coach, and develop Customer Success Managers serving enterprise customers. You will establish performance expectations, oversee customer health, and guide renewal readiness, expansion opportunities, and revenue forecasting. Your work connects measurable customer value with strategic partnerships and commercial outcomes.
Key Responsibilities: Hire, onboard, coach, and develop Customer Success Managers
Set goals, scorecards, feedback practices, and accountability standards
Own retention, renewal, and expansion performance
Maintain forecasts, close plans,



and visibility into risk
Support priority accounts, escalations, and executive alignment
Requirements: Experience leading people in a SaaS setting
Strong coaching skills and commercial acumen
Operational discipline and analytical judgment
Enterprise relationship and executive communication capabilities
Knowledge of Enterprise SaaS, structured data, SEO, and AI search
Bring people leadership, customer strategy, and revenue accountability to Schema App’s enterprise Customer Success team.

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📌 Enterprise Customer Success Manager (Ontario)
🏢 Schema App
📍 Ontario