Remote across Canada, this Enterprise Customer Success Manager role centers on IoT platforms, strategic problem-solving, and trusted customer partnerships.
At Samsara, you will support top enterprise customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Sales Engineering, and Product. The role focuses on helping physical operations become safer, more effective, and sustainable.
Key Responsibilities: Partner with enterprise customers on fleet challenges and platform customization
Compose success plans with objectives, metrics, timelines, and barriers
Orchestrate executive business reviews with customer decision-makers
Conduct workflow workshops and recommend operational changes




Mentor Customer Success and Support teams
Requirements: Four or more years in senior Customer Success, account management, or consulting
Experience supporting technical products; enterprise SaaS preferred
Strong prioritization, emotional intelligence, and problem-solving skills
Trust-building communication with executives, leaders, and software users
Bachelor’s degree and willingness to travel up to 25%
Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.

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📌 Enterprise Customer Success Manager Canada (Ontario)
🏢 Samsara
📍 Ontario