Drive customer adoption and retention as a Customer Success Manager at Teamwork.com, working remotely from Ontario with commercial ownership.
You will manage a named B2B SaaS portfolio throughout its lifecycle. The role combines onboarding, value realization, renewals, expansion identification, and customer health management. You will support skilled-services businesses using resource management, budgeting, and time tracking.
Key Responsibilities: Manage a dedicated portfolio across adoption, health, and retention
Lead strategic reviews demonstrating return on investment
Own commercial renewals, negotiations, and renewal preparedness
Map agency workflows to Teamwork.com capabilities
Document feedback for Product and Engineering teams
Requirements: Three to five years managing B2B SaaS portfolios
Experience as a Customer Success or Account Manager
Ontario residency and legal right to work in Canada
Knowledge of billable hours, utilization, and project margins
Comfort with health metrics, CRM, and CS platforms
Bring consultative communication, data-backed retention planning, and commercial renewal ownership to Teamwork.com customers across Ontario.

#J-18808-Ljbffr

📌 Customer Success Manager Ontario
🏢 TeamWork
📍 Ontario