Customer Success Associate in Toronto, using software knowledge and empathy to support foodservice and retail merchants across North America.At Nōwn, this customer-facing role helps merchants succeed with Nōwn POS. You will solve client challenges, communicate clearly, and champion customer needs across sales, marketing, operations, and product development. The work includes onboarding, troubleshooting, and improving client experiences.Key Responsibilities:Resolve customer questions, issues, and challenges centrallyInvestigate technical issues and coordinate satisfactory solutionsOnboard and implement Nōwn POS for recent clientsGather feedback and collaborate with product designersBuild automation and streamline customer success resolutionsRequirements:At least one year of SaaS software experienceBasic software and hardware troubleshooting knowledgeStrong written and oral communication skillsEmpathy, emotional intelligence, and problem-solving abilityExperience triaging requests and managing competing prioritiesBring SaaS experience, technical troubleshooting, and empathetic communication to help Nōwn merchants achieve lasting customer success.

📌 Customer Success Associate Saas (Toronto)
🏢 Lucova
📍 Toronto