Lead production support and application delivery for CAA Club Group, directing service management, incident response, and operational reliability.
This director position leads application operations across Club technology platforms while owning delivery for business-critical initiatives. You will define service processes, operational measures, monitoring, alerting, and escalation procedures. The scope includes major incidents, executive communications, governance, and external service providers.
Key Responsibilities: Lead production support across Club technology platforms
Establish incident, problem, change, and release management
Define SLAs, operational KPIs, monitoring, and alerting
Lead major incidents and executive communications
Govern vendors, contracts,



service providers, and managed partners
Requirements: 12+ years of progressive IT experience
5+ years leading managers and multidisciplinary technology teams
Experience with enterprise delivery and application support
Experience with DevOps, CI/CD, observability, and automated testing
Experience managing technology budgets and vendor agreements
Direct dependable application operations, major incident management, and delivery governance across CAA Club Group technology environments.

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📌 IT Director Production Support and Delivery (Ontario)
🏢 CAA Club Group
📍 Ontario