Guide hyperscale customer success at Vantage by tracking readiness, service health, and outcomes across the customer lifecycle.
This Strategic Account Manager supports assigned hyperscale and strategic customers from Vantage’s Québec, Canada campus. You coordinate Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Your focus includes governance, Voice of Customer trends, SLA performance, operational issues, and success planning.
Key Responsibilities: Monitor customer health indicators, SLA performance, and operational issues
Maintain Voice of Customer trends and account health information
Coordinate customer onboarding, readiness, and RFS activities
Maintain Executive Connect plans and engagement documentation




Prepare executive-ready reporting and account summaries
Requirements: Five or more years in customer success, service delivery, or program management
Experience managing cross-functional initiatives without direct authority
Robust customer relationship management background
Bachelor's degree or equivalent related experience
Fluency in French and English required
Apply customer success expertise, health monitoring, and executive reporting to hyperscale accounts supported by Vantage.

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📌 Hyperscale Customer Success Manager (Quebec City)
🏢 Vantage Data Centers Canada Management
📍 Quebec City