Shape global customer operations through process improvement and operational leadership at TTC, working across distributed teams and BPO partners.
As Operations Manager, Customer Success, you will lead Air Services, Retention, Tier 2 Support, and Application Support. Reporting to the Director of Customer Success, you will improve customer journeys, service quality, retention, revenue growth, and efficiency. This hands-on leadership role combines people management, analysis, and scalable solutions.
Key Responsibilities: Improve customer journeys with regional and onshore leaders
Partner with BPO teams on service improvements
Use AI and automation to simplify processes
Lead root cause analysis and corrective action plans




Manage critical escalations and operational disruptions
Requirements: Five or more years in Customer Success or Support Operations
Experience managing supervisors across distributed operations
Experience delivering AI, automation, or optimization initiatives
Proficiency with Microsoft Office and advanced Excel
Experience with Genesys Cloud and Salesforce platforms
Apply global leadership, automation, and escalation management skills to improve TTC customer operations across complex service environments.

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📌 Global Customer Operations Manager (Ontario)
🏢 The Travel
📍 Ontario